Reach out to us
Need a hand? Our support team is ready to assist with account questions, verification and ID checks, banking or technical issues, or any general feedback you want to share. Contact us via live chat, email or phone and we’ll walk you through next steps, troubleshooting, or account requests. For faster service, have your account email and ID ready when you reach out. Our Canadian support agents can also explain bonus rules, withdrawals, limits and responsible-gaming tools.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, bilingual EN/FR) |
| General enquiries | [email protected] (billing, legal & corporate enquiries) |
| Affiliate enquiries | [email protected] (partner programmes) |
| Phone | +1 416 583 4729 (callbacks available) |
| Working hours | Live chat 24/7; Email Mon-Fri, 09:00-18:00 ET |
Email Support
Email is the preferred way to contact us for detailed requests, account issues or cases that require documents or explanations. Please include a clear subject line, your account username or ID, and up-to-date contact details, including a phone number, to help us respond quickly. Attach any supporting documents and allow time for verification to avoid delays.
Send us a message
Name <label for="email" style="font-size:14px;color:#111;">Email</label><input id="email" name="email" type="email" required placeholder="[email protected]" style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;"/><label for="message" style="font-size:14px;color:#111;">Message</label><textarea id="message" name="message" rows="6" required placeholder="Write your message..." style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="background:#008000;color:#fff;padding:10px;border:none;border-radius:4px;font-size:15px;cursor:pointer;">Send message</button>Response Time
Support response times: most inquiries are answered within one business day. Simple requests like account questions or payment confirmations are often resolved faster, while complex issues such as detailed KYC checks or disputed transactions may take several days to investigate. We'll keep you updated during the process and aim to resolve every case as promptly as possible.
Feedback
We’d love to hear from you. Share feedback, suggestions, or ideas to help 11Croco improve the site and services. Every message is reviewed carefully by our team and used to refine features, promotions, and the overall user experience. Whether it’s a bug report, a feature request, or a quick suggestion, please send it our way and we’ll take it into account.