Privacy Policy

This Privacy Policy explains how 11Croco collects, uses, stores and protects your personal information when you use our online casino and sportsbook services in Canada. We are committed to keeping your data secure and handling it responsibly. This page describes the categories of information we collect, why we use it, who we may share it with, and the choices available to you.

Types of Data We Collect

Personal data

When you register an account we collect identifying information such as your name, date of birth, address, email and phone number. We also collect identity documents and verification data where required for account checks, withdrawals and regulatory compliance.

Technical data

We collect device and connection information including IP address, browser type, operating system, device identifiers, language preference and location data where necessary to provide services and enforce geo-restrictions.

Transactional data

Information about deposits, withdrawals, bets, wins, losses and payment methods is recorded to process transactions, prevent fraud and comply with financial obligations. We also maintain records of customer support interactions and account activity.

Use of Information

We use your information to create and manage your account, process payments, verify identity, detect and prevent fraud, provide customer support, and deliver relevant service updates. Aggregated or anonymized data may be used for analytics, product improvements and business reporting.

Data Protection Practices

We protect personal information using industry-standard technical and organizational measures such as encryption, secure access controls and regular security reviews. Access to personal data is limited to authorized staff and third-party providers who require it to perform contracted services. We retain data only as long as necessary for business, legal and regulatory purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies to manage sessions, remember preferences, personalise content and measure site performance. Third-party analytics and advertising partners may also set cookies. You can manage cookie settings through your browser or device, but restricting cookies may affect site functionality.

User Rights

Depending on local law, you may have rights to access, correct, restrict or delete your personal data, and to object to certain processing. You can also request a copy of personal data we hold about you. Some requests may be subject to verification and retention requirements.

Access, Correction and Deletion of Data

To access, correct or request deletion of your information, contact our privacy team. We will verify your identity before processing requests and will respond in a timely manner consistent with applicable law. Certain data may be retained where required for compliance or dispute resolution.

Information Sharing and Third Parties

We share personal data with trusted third parties such as payment processors, identity-verification services, game and platform providers, analytics vendors and regulators when required. All partners are contractually bound to protect your information and use it only for permitted purposes.

Privacy Policy Updates

We may update this policy from time to time. Material changes will be communicated on our site and, where appropriate, via email. Continued use of 11Croco after changes indicates acceptance of the updated policy.

Contact

If you have questions or wish to exercise your privacy rights, please contact us at [email protected].