11Croco Casino Terms of Use

These Terms and Conditions describe the rules that apply when you use 11Croco. They explain the relationship between us and our users, including account responsibilities, eligibility, deposits and withdrawals, promotions, acceptable use, dispute handling, and how we update these terms. By registering or playing, you agree to follow these rules and any future changes we publish.

Account responsibilities

You are responsible for keeping your account information accurate and secure. Use a unique password and do not share login details. Notify us immediately if you suspect unauthorized access. We may require identity verification at any time, including photo ID, proof of address, and payment-source evidence, before allowing withdrawals or continuing play. We reserve the right to suspend, limit, or close accounts that show fraud, chargebacks, bonus abuse, multi-accounting, or other prohibited behaviour.

Eligibility requirements

Only players who meet local legal age and jurisdictional requirements may open an account. You must be at least 18 years old or the higher legal age in your province or territory. Access is permitted only where online gambling is lawful; if you are located in a restricted jurisdiction you must not register. We may check your location, ID, and payment details to confirm eligibility.

Acceptable platform use

Use of the site must be personal and lawful. The following are prohibited: using VPNs or other tools to bypass geo-blocks, operating bots or scripts, sharing accounts, accepting third-party deposits, and attempting to manipulate games or promotions. We may refuse wagers, void bets, or retain funds where abuse, suspicious activity, or collusion is detected.

General bonus and promotion rules

Promotions are subject to specific offer terms and these Terms and Conditions. Generally, only one active bonus may be used at a time. Standard wagering for deposit bonuses is 40x the bonus amount; free-spin winnings typically carry a 50x wagering requirement unless an offer states otherwise. Maximum bet limits while a bonus is active are specified in the promotion - the default cap is CA$15 per bet unless stated otherwise. Bonus funds and free spins expire if wagering requirements are not met within the stated timeframe.

Deposits and withdrawals

Deposits

The minimum deposit for Canadian accounts is CA$30 unless a promotion specifies otherwise. We accept a range of payment methods. Deposits are generally credited once the payment processor confirms the transaction. Some methods may impose limits or fees set by the provider.

Withdrawals

Minimum withdrawal amounts start at CA$20 equivalent. Withdrawal requests are usually processed within two banking days, with bank transfers often taking up to three banking days after processing. Daily, weekly, and monthly withdrawal limits apply; limits for accounts are shown during the withdrawal process. Withdrawals may be delayed pending completion of KYC checks or fraud prevention checks.

Dispute resolution

If you have an issue, contact our support team via live chat or email at [email protected]. We aim to resolve disputes promptly and in good faith. If we cannot reach agreement, you may seek independent dispute resolution or pursue remedies available under applicable law in your jurisdiction.

Updates to Terms and Conditions

We may amend these terms from time to time. Material changes will be posted on the site and, where practicable, notified to registered players. Continued use of your account after changes are posted indicates acceptance of the updated terms. If you do not accept a change, you should stop using the service and close your account.