11Croco Casino Responsible Gambling

At 11Croco we take responsible gambling seriously. We want play to stay fun and under your control, so we provide practical tools and clear information to help you manage activity, limits, and breaks. If you ever feel play is becoming a problem, contact support and consider using the controls below.

Player protection principles

We design our service to promote safe, informed play. That means offering simple controls you can set yourself, honouring limit and exclusion requests quickly, and making support options easy to find. Players should always gamble only with funds they can afford to lose.

Activity-control tools

You can manage your account directly from the security or responsible gambling area. Available tools include:

• Deposit limits - set daily, weekly or monthly caps to control spend.
• Loss limits - cap how much you can lose over set periods.
• Wager limits - restrict bet sizes or total stakes for a period.
• Session limits - set maximum session length with automatic logout.
• Cooling-off periods - short breaks such as one week or one month.
• Self-exclusion - longer exclusions from six months up to indefinite.

Deposit and loss limits

You can set or change deposit and loss limits at any time. Limits apply immediately where technically possible, and we will apply changes to future deposits and wagers. If you need help setting limits, contact support for assistance.

Time limits and session controls

Session controls let you limit how long you play in a single visit. Typical options include short breaks of one week, one month, three months, or six months. Session limits and automatic logouts help prevent extended play and keep activity within planned timeframes.

Self-exclusion and account breaks

If you decide you need a longer break, you can use our self-exclusion options. Self-exclusion periods are available from six months, nine months, one year, or indefinitely. Once an account is self-excluded it will be disabled promptly and access will be restricted for the chosen period.

Recognizing signs of problematic behaviour

Be alert to patterns such as frequent chasing of losses, noticeable changes in spending, using gambling to escape problems, borrowing to gamble, or difficulty sticking to limits. If you or someone close to you notices these signs, take action early.

Tips for maintaining control

• Set deposit, loss and session limits before you start.
• Decide a spending budget and never gamble on money needed for essentials.
• Use cooling-off periods when you feel less in control.
• Avoid gambling when stressed, tired or under the influence of alcohol or drugs.
• Keep a log of time and money spent to spot patterns.

Professional help and support organisations

If you need assistance beyond the tools we offer, consider reaching out to Gamblers Anonymous or Gambling Therapy for guidance and resources. You can also speak with local health services or a licensed counsellor for confidential support. If you need help setting limits or arranging self-exclusion, contact our support team and we will assist you.